Returns & Exchanges
At Raviolinen Inc., we want you to know exactly what to expect if you need to return an item. Please review the following policy before placing or approving an order, including orders placed online, by telephone, or through WhatsApp.
Return policy at a glance
| Return request deadline | Within 30 days of the purchase date |
|---|---|
| Condition | Unused, unwashed, and in original packaging, unless the item is damaged, defective, or incorrect |
| Restocking fee | 20% of the returned merchandise amount paid for approved non-defective returns |
| Return shipping | Paid by the customer for approved non-defective returns |
| Original shipping | Original shipping or delivery charges paid by the customer are nonrefundable for approved non-defective returns |
| Return authorization | Contact us before shipping an item back |
Damaged, defective, or incorrectly supplied items are handled separately, as explained below. Nothing in this policy limits rights provided by applicable law.
1. Returns and eligibility
- Return requests for eligible merchandise must be made within 30 days of the original purchase date.
- To qualify for a non-defective return, the product must be unused, unwashed, in the same condition in which it was received, and in its original packaging with its original labels and accessories. Products with woven or wash-care labels removed are considered used.
- A receipt, invoice, approved quote, or other proof of purchase is required.
- Items clearly identified as Final Sale before purchase cannot be returned for a change of mind. Regular-priced and sale-priced items are otherwise subject to the same eligibility rules. Any special-order or custom-made item will be treated as final sale only if that restriction was disclosed before the order was approved.
- All returns require prior authorization. Contact us with your order or invoice number before sending merchandise back. An authorization is not a guarantee that a refund will be issued; returned merchandise remains subject to inspection.
2. Restocking fee and return shipping
20% restocking fee: Approved non-defective returns, including returns for a change of mind, incorrect items ordered by the customer, or a preference for another product, are subject to a 20% restocking fee. The fee is calculated on the price actually paid for the merchandise being returned, after applicable merchandise discounts and before sales tax. It is not calculated on shipping charges or sales tax.
Customer-paid return shipping: For an approved non-defective return, the customer is responsible for the return freight or postage, including any carrier pickup and required packaging. If Raviolinen agrees to provide a prepaid return label or arrange return freight, the actual return shipping cost will be disclosed when available and may be deducted from the refund. The same return shipping charge will not be collected twice.
Original shipping charges: Shipping, freight, or delivery charges paid on the original order are not refundable for approved non-defective returns. These original outbound charges are separate from the cost of sending items back. No additional original outbound shipping charge will be deducted from a free-shipping order unless it was separately disclosed and agreed upon before purchase.
Example: If returned merchandise was purchased for $100 (excluding tax and shipping), the 20% restocking fee would be $20. If Raviolinen also supplied a $15 prepaid return label, the merchandise refund would be $65 before any applicable sales-tax adjustment. Any original shipping charge paid for delivery would remain nonrefundable.
3. How to request a return
- Email support@raviolinen.com or call 217-588-9382 within the return window. Include your order number, the item(s) and quantities you wish to return, and the reason for return.
- Wait for written return authorization and return instructions. We will confirm the appropriate return location and any applicable freight arrangements. Do not ship merchandise to a previously listed or general office address without authorization.
- Pack approved returns securely in their original packaging. Use a trackable shipping service and retain the shipment receipt and tracking information. For freight or oversized items, follow the carrier and packaging instructions provided with your authorization.
- After the return is delivered and inspected, we will notify you whether it has been approved and provide a breakdown of any applicable deductions and refund.
4. Refunds and credits
- Approved refunds are based on the amount actually paid for the returned merchandise, after applicable discounts, less any disclosed and lawful restocking fee and authorized return-shipping charge.
- Any applicable sales-tax refund will be calculated in accordance with applicable law.
- Refunds will generally be made to the original payment method when possible. For orders paid by check or other offline arrangements, we will confirm the appropriate refund method with the customer.
- We will notify you when we process an approved refund. The time it takes for funds to appear depends on the bank, card issuer, or payment method.
- If you have not received a refund after receiving confirmation that it was issued, first check with your bank or card issuer, then contact support@raviolinen.com.
5. Damaged shipments, shortages, and incorrect items
Please inspect your shipment before signing the delivery receipt whenever practical. Count the cartons, inspect for visible damage, and record any shortage, torn packaging, crushed cartons, or other visible damage on the carrier's delivery receipt or bill of lading. Keep a copy of the delivery documentation.
If you discover damage, missing items, or the wrong product, contact Raviolinen as soon as possible at support@raviolinen.com or 217-588-9382. Please provide your order number, photos of the item and packaging, a description of the problem, and any delivery receipt or carrier notation. Retain the damaged products, cartons, and packing materials while the claim is reviewed.
Carrier documentation and photographs help us investigate and resolve shipping claims. Failure to note a problem on the delivery receipt may make a carrier claim more difficult, but it does not automatically eliminate a customer's rights under applicable law.
Verified damaged, defective, or incorrectly supplied items will be reviewed for a replacement, repair where appropriate, or refund. We will not charge the 20% change-of-mind restocking fee or require the customer to pay return shipping when the return is due to a verified Raviolinen error or a defect for which Raviolinen is responsible, subject to applicable law.
6. Exchanges
We generally offer exchanges for items that arrive defective, damaged, or incorrect, subject to verification and product availability. For an eligible exchange, please contact support@raviolinen.com before returning the item. For a preference-based exchange, any applicable non-defective return fees and charges described above will apply, and a new order may be required.
7. Product care and exclusions
Please follow the wash-care instructions on product labels or product-detail pages. Returns for normal wear and tear, damage from improper washing or drying, bleach or chemical discoloration (including benzoyl peroxide and alpha hydroxy acids), residual bleach from previous loads, or damage from irons, steamers, dry cleaners, or other improper treatment are not eligible as defective-product returns when the damage is attributable to those causes.
We do not accept used or laundered merchandise as a standard non-defective return, including items with removed woven or wash-care labels. This does not exclude remedies required by applicable law for defective or misdescribed products.
8. Orders approved by phone, WhatsApp, or email
For orders placed through a sales representative, please review the specific quote before approving it, including the products, SKUs, units of measure, quantities, item and order discounts, shipping charges, taxes, total, payment arrangements, and these return and shipping terms.
When you approve a quote, you authorize us to prepare the order under the terms disclosed with that quote. Payment instructions may be provided separately and may involve an online payment link, check, or another agreed payment method. Approval of a quote alone does not mean payment has been received.
Nothing in this policy waives or restricts any right to raise a payment dispute that exists under applicable law or card-network rules. We encourage customers to contact us promptly so we can attempt to resolve order and return concerns.
Contact us
Raviolinen Inc.
Email: support@raviolinen.com
Phone: 217-588-9382
Website: raviolinen.com
This policy applies subject to applicable law. Any product-specific return restriction disclosed and agreed to before purchase will also apply, to the extent permitted by law.